Shipping costs and countries
Shipping within Germany is free of charge. Shipping to the other EU countries costs EUR 55, to the United Kingdom EUR 45, and to Switzerland and Norway EUR 55. For other countries, shipping costs depend on the order value (up to EUR 1,000 / up to EUR 2,000 / up to EUR 5,000 / above):
Your country is not listed? We will find a way, just write to us at info@goldschmiede-krack.de
For deliveries to countries outside the EU, customs duties, import taxes and carrier fees may apply, which are borne by the recipient.
Shipping method
We ship insured with UPS Express Saver. Pieces over EUR 10,000 are sent as an insured valuables transport; we arrange the date with you after the order.
Returns
You can withdraw from your purchase within 14 days. You bear the cost of returning the item. So that your piece is insured on its way back, returns are handled by UPS: we send you a return label to print out, and UPS collects the parcel from you at an agreed time. We deduct the return shipping cost from the refund:
Just write to us at info@goldschmiede-krack.de. If possible, please return the piece in its original packaging.
Custom-made and engraved pieces are excluded from the right of withdrawal. The full conditions are set out in our withdrawal policy.
Tracking
As soon as your parcel is on its way, we send you an email with the tracking number and a link to follow it.
Delivery times
We hand over items in stock to UPS no later than the next working day after receipt of the order. From receipt of the order, delivery takes 1 to 2 working days within Germany; 2 to 4 working days to the EU countries, the United Kingdom, Switzerland, Liechtenstein and Norway; 3 to 5 working days to Canada and the USA; and 3 to 6 working days to all other countries. If we make or adjust a piece especially for you, the production and delivery time is shown on the product page.
Delays
If a delivery is delayed, we will inform you by email.
Collection
You can collect your order free of charge from our workshop at Marktplatz 6, 67146 Deidesheim, Germany, without an appointment during opening hours. Pieces in stock are ready straight after ordering.
Last updated: 17 October 2026
