Payment and shipping

Payment methods

In cooperation with Shopify Payments, we offer the following payment methods:

  • Debit and credit cards from Visa, Mastercard and American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

Payment with PayPal is also possible. There are no additional fees for using our payment methods.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is always made to Klarna:

  • Invoice: The payment term is 30 days from dispatch of the goods. The invoice terms are available at www.klarna.com/de/agb/.
  • Instalments: With Klarna's financing service, a purchase can be paid in instalments or monthly payments. The applicable conditions are shown directly during checkout. Further information on instalment purchases, including the terms and conditions and the Standard European Consumer Credit Information, is available at www.klarna.com/de/agb/.

The checkout shows directly which Klarna payment options are available for an order. The invoice and instalment payment methods require a positive credit check. For this purpose, we pass on personal data to Klarna for address and credit checks when initiating and processing the purchase contract. We can only offer the payment methods that are permitted on the basis of the credit check. General information about Klarna is available at www.klarna.com. Personal data is processed by Klarna in accordance with the applicable data protection regulations and as set out in Klarna's privacy policy (www.klarna.com/de/datenschutz/).

Apple Pay

Payment with Apple Pay is possible during checkout. The payment is confirmed via the "Apple Pay" service on a supported Apple device, following verification steps. Apple Pay uses the payment details stored in the Apple Wallet app for the transaction. Further information is available at support.apple.com.

Google Pay

Payment with Google Pay is possible during checkout. The payment is confirmed via the "Google Pay" mobile app on a supported device, following verification steps. Google Pay uses the payment details stored in the app for the transaction. Further information is available at support.google.com.

Shop Pay

Shop Pay makes payment faster, using the payment and address details stored with Shop Pay. Confirmation is by a code sent by text message or email. Further information is available at shop.app.

PayPal

Payment takes just a few steps:

  1. Choose "PayPal" as the payment method at checkout.
  2. For payment, the checkout forwards to the PayPal website.
  3. With an existing PayPal account, log in with the PayPal credentials and authorise the payment. Without a PayPal account, one can be created before confirming the payment.
  4. After that, the checkout returns to our online shop (www.goldschmiede-krack.de).

Where available, PayPal also offers PayPal instalments during checkout. PayPal shows the conditions directly.

Shipping

Shipping costs and delivery areas

  • Germany: free of charge
  • Other EU countries: EUR 55
  • United Kingdom: EUR 45
  • Switzerland and Norway: EUR 55

For other countries, shipping costs depend on the order value (up to EUR 1,000 / up to EUR 2,000 / up to EUR 5,000 / above):

  • Liechtenstein: EUR 75 / 85 / 110 / 135
  • Canada: EUR 120 / 130 / 155 / 180
  • USA: EUR 125 / 140 / 160 / 190
  • Albania, Bosnia and Herzegovina, Serbia, Turkey, Georgia: EUR 130 / 140 / 165 / 190
  • Australia: EUR 150 / 160 / 185 / 210
  • Réunion: EUR 170 / 180 / 205 / 230

Delivery country not listed? We will find a way. A short email to info@goldschmiede-krack.de is all it takes.

For deliveries to countries outside the European Union, additional costs may arise (for example customs duties, import taxes and carrier fees), which are borne by the recipient. We are not responsible for these costs.

Shipping method

We ship insured with UPS Express Saver. Pieces over EUR 10,000 are sent as an insured valuables transport, with the date arranged after the order. Every piece is checked before dispatch and packed in our jewellery box.

Delivery times

We hand over items in stock to UPS no later than the next working day after receipt of the order. The following delivery times apply from receipt of the order:

  • Germany: 1 to 2 working days
  • EU countries, United Kingdom, Switzerland, Liechtenstein and Norway: 2 to 4 working days
  • Canada and USA: 3 to 5 working days
  • Albania, Bosnia and Herzegovina, Serbia, Turkey, Georgia, Australia and Réunion: 3 to 6 working days

If a piece is made or adjusted individually, the production and delivery time is shown directly on the product page.

Collection in person

Orders can be collected free of charge from our workshop at Marktplatz 6, 67146 Deidesheim, Germany, without an appointment during opening hours. Pieces in stock are ready straight after ordering.

Questions about payment or shipping? A short email to info@goldschmiede-krack.de or a call to +49 6326 981960 is all it takes.

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