Consumers have a right of withdrawal as set out below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent profession.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Emil Krack, Goldschmiede Krack, Marktplatz 6, 67146 Deidesheim, Germany, phone: +49 6326 981960, email: info@goldschmiede-krack.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online on our website at https://goldschmiede-krack.de/en/pages/widerruf. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, stating the content of your withdrawal and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
There is no right of withdrawal for contracts for the supply of goods which are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
There is no right of withdrawal for contracts for the supply of goods whose price depends on fluctuations in the financial market which the trader cannot influence and which may occur within the withdrawal period.
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not nationals of a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at that time.
If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender relies on our cooperation for the financing. If the loan has already been paid to us when the withdrawal or the return of the goods takes effect, your lender takes over our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or the return. This does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you wish to avoid being contractually bound as far as possible, exercise your right of withdrawal and, if you have a right of withdrawal for the loan agreement as well, withdraw from the loan agreement too.
If you wish to withdraw from the contract, please complete this form and send it back.
To
Emil Krack
Goldschmiede Krack
Marktplatz 6
67146 Deidesheim
Germany
Email: info@goldschmiede-krack.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date
(*) Delete as appropriate.
Last updated: 23 September 2026
